Privacy Policy for Norwich Chinese Medicine

Our commitment to your privacy

We are committed to protecting and respecting your privacy. This policy explains what happens to any personal information that you provide to us when you contact us. “Personal information” is any information that can be used to identify you.

This policy applies to our website: https://www.norwichchinesemedicine.co.uk/

1. Who we are

We are Norwich Chinese Medicine. For the purposes of data protection law, we are the “data controller” of any personal information we process.

If you have any questions about this privacy policy, you can contact us at:

  • Email: info@norwichchinesemedicine.co.uk
  • Phone: 07748 378461

2. What information we collect

Our website is for information purposes only. We do not use contact forms, comment sections, or user logins, so the website itself does not collect any personal information from you.

The only way we collect personal information is when you choose to contact us directly by email or phone. If you contact us, we will collect the information you choose to provide, such as:

  • Your name
  • Your email address or phone number
  • Any information you include in your message or conversation with us

3. How we use your information

We will only use the information you provide to us for the following reasons:

  • To respond to your questions and enquiries.
  • To provide you with information about our services if you ask for it.
  • To schedule appointments.

We will never sell your personal information or use it for marketing newsletters without your direct permission.

4. Our legal basis for using your information

Under UK data protection law, we must have a valid reason to use your personal information. Our legal basis for processing your data is our legitimate interest in responding to your direct enquiries and running our practice.

5. How long we keep your information

We will not keep your information for longer than is necessary. We will retain the details of your enquiry for as long as we are in communication with you. If you become a client, your information will be managed as part of our client records, which will be explained to you separately.

6. Who we share your information with

We do not share your personal information with any third parties.

7. How we keep your information safe

We take all reasonable steps to ensure that your personal data is treated securely. The information you send via email is stored securely, and access is restricted.

8. Your rights

You have several rights over your personal information under UK data protection law. These include:

  • The right of access: You can ask for a copy of the information we hold about you.
  • The right to rectification: You can ask us to correct any information you think is inaccurate.
  • The right to erasure: You can ask us to delete your personal information.
  • The right to object: You can object to us using your data for our legitimate interests.

To exercise any of these rights, please contact us using the details at the start of this policy.

9. Cookies

Our website may use a small number of strictly necessary cookies to ensure it functions correctly. These cookies do not track you or collect personal information.

10. Website performance tools

We use Google Search Console to monitor our website’s performance in Google search results. This tool provides anonymous, aggregated data and does not collect or process any of your personal information.

11. How to complain

If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve the issue.

If you are still not satisfied, you have the right to complain to the Information Commissioner’s Office (ICO), which is the UK’s authority on data protection issues.

  • Website: https://ico.org.uk/make-a-complaint/
  • Helpline: 0303 123 1113

Changes to this policy

This policy may be updated from time to time. The latest version will always be available on this page.

This policy was last updated on 5 October 2025.